https://interdisiplin.my.id/index.php/i <p><strong>INTERDISIPLIN: Journal of Qualitative and Quantitative Research</strong> is peer-reviewed journal published by Hellow Pustaka Publisher. The journal is aimed to publish research contributing to the development of theory, practice, and policy making in Qualitative and Quantitative Research. It therefore intends to create an interface between academic research and its practical application. The journal welcomes theoretical; technical; and applied articles that draw on all areas of Qualitative and Quantitative Research.</p> en-US penerbithellowpustaka@gmail.com (Siti Rokhmah) info@hellowpustaka.id (Hamdan) Thu, 09 Jan 2025 12:42:48 +0000 OJS 3.3.0.12 http://blogs.law.harvard.edu/tech/rss 60 https://interdisiplin.my.id/index.php/i/article/view/99 <p>This article aims to increase insight and experience about service mindset in the world of banking for readers and also for the author himself. In an era of increasingly fierce business competition, banks not only compete in terms of products and rates, but also in the quality of services provided to customers. Service quality that is oriented towards customer satisfaction or a service mindset has become the key to success for many banking institutions. A service mindset-based approach in banking services is increasingly important because it improves customer experience and creates competitive added value. Quality banking services focus not only on products but also on the quality of interactions with customers. Overall.</p> Indra Sudrajat Copyright (c) 2025 Indra Sudrajat https://creativecommons.org/licenses/by/4.0 https://interdisiplin.my.id/index.php/i/article/view/99 Fri, 31 Jan 2025 00:00:00 +0000